Your consumer right of return and refund
You have a legal right to cancel a contract during the period from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out below: The end date is the end of 14 days after the day on which you receive the product. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
To cancel a Contract, you just need to let us know that you have decided to cancel via email to together@weareholywater.com
Your email should include details of your order to help us identify it a deal with it in a timely fashion. your cancellation is effective from the date you send the e-mail.
If you cancel your contract we will:
Refund you the price you paid for the products. however, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (for example if you open the packaging). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; Refunds due to you will be made as soon as possible and in any event within 14 days after the day on which we receive the product back from you. You will be refunded via the credit card or debit card used by which payment was made. If a product has been delivered to you before you decide to cancel your contract: Then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract; and unless the product is faulty or not as described you will be responsible for the cost of returning the products.
Non-conforming goods
Because you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. as a consumer, you have legal rights in relation to products that are faulty or not as described. these legal rights are set out below and are in addition to your right of return and refund above or anything else in these terms. If you receive a product that is faulty or mis-described you have a legal right to reject the product or request a repair or replacement. If you wish to reject the product or request a repair or replacement you will need to contact us. you have 30 days from the date of delivery of the product in which to contact us to reject or request a replacement to the faulty or mis-described product. If you have requested a replacement to a product, we will use our best efforts to complete the replacement as soon as possible and with the least inconvenience to you. If you have returned the products because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item. Further advice about your legal rights is available from your local citizens' advice bureau or trading standards office.
